01 / Business & service research
Understanding the hvac business.
Start with your service mix, capacity, operating areas and intake process. Then map how customers research and choose the work you actually offer.
The customer’s questionMatch the page to the customer’s decision
A person searching for AC repair may need availability and a way to call. Someone considering replacement is likely comparing suitability, the assessment process and the provider’s experience. A maintenance visitor may want to understand what a plan includes. These journeys overlap, but the information required to take the next step is different.
The commercial priorityPriorities grounded in your operation.
I start by documenting heating, cooling and related services the business actually offers, along with operating areas and current priorities. Seasonal demand should inform which pages receive attention first, without creating a collection of disposable seasonal URLs. A durable architecture keeps core services clear while allowing availability, supporting questions and campaign emphasis to change when the business needs them to.