01 / Business & service research
Understanding the landscaping & lawn care business.
Start with your service mix, capacity, operating areas and intake process. Then map how customers research and choose the work you actually offer.
The customer’s questionSeparate recurring care from planned projects
A homeowner looking for weekly mowing may want coverage, frequency and a simple way to ask about availability. Someone planning a garden redesign needs more context: the type of project you handle, your process and examples of comparable work. Combining both journeys into one vague landscaping message makes it harder to evaluate either offer.
The commercial priorityPriorities grounded in your operation.
I start with your actual service mix and commercial priorities. Maintenance routes, one-off cleanups and design or installation projects can require different pages and enquiry paths. Seasonal work also needs clear availability information rather than a claim that every service is always offered. The strategy should support the jobs your crew can deliver in the areas it can reach efficiently.