01 / Business & service research
Understanding the pest control business.
Start with your service mix, capacity, operating areas and intake process. Then map how customers research and choose the work you actually offer.
The customer’s questionUnderstand the problem behind the search
A homeowner may search for an insect name, a sign they have noticed or a broad pest control service. Those searches do not all need the same page. A person comparing recurring protection plans has different questions from someone seeking help with an immediate infestation. The first task is to separate urgent service demand, inspection requests and research that supports a later decision.
The commercial priorityPriorities grounded in your operation.
I review your actual pest coverage, property types and operating area before selecting priorities. Residential and commercial enquiries may need different information and intake questions. A useful search plan also reflects which jobs your team wants, which enquiries it cannot serve and how seasonal demand affects availability. That operational context keeps the strategy focused on work you can accept.